Customer Support
Returns, Exchange & Refunds
What can be exchanged, how long you have, and how refunds are paid back.
Exchange window
Sizes can be exchanged within 7 days of delivery, provided the item is unworn, unwashed and has its tags intact. Message us on WhatsApp (+923410884964) with your order number and we will arrange the pickup.
What cannot be exchanged
For hygiene reasons, hijab caps, pins and other small accessories cannot be exchanged once the packaging is opened, unless the item arrived faulty.
Faulty or incorrect items
If an item arrives damaged or is not what you ordered, send us photographs within 48 hours of delivery. We replace it at our cost or refund you in full — your choice.
Refunds
Refunds are processed within 7 working days of the returned item passing inspection, back to the same EasyPaisa account used to pay. Delivery charges are refunded only when the return is due to our error.
Order cancellation
An order can be cancelled free of charge any time before it is dispatched. Once dispatched, the exchange policy above applies. Email care@houseofrafiya.com or WhatsApp us to cancel.